Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 11924
VM0011924Membermember11924@example.test · +601110011924 · Preferred outlet: OPLUMO Outlet 8
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
68
Current loyalty balance
Lifetime Spend
RM 86
Across 1 visits
Total Visits
1
Since 2026-07-07
Average Order Value
RM 73
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
76d
2026-07-25
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
68 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-25 · OPLUMO Outlet 8
Outlet purchase
2026-07-13 · Member activity · RM 54.75
App session
2026-07-01 · OPLUMO Outlet 8
Points credited
2026-06-19 · Member activity · RM 62.05
Win-back campaign delivered
2026-06-07 · OPLUMO Outlet 8
Outlet purchase
2026-05-26 · Member activity · RM 69.35
Points credited
2026-05-14 · OPLUMO Outlet 8
Outlet purchase
2026-05-02 · Member activity · RM 76.65