Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 11918
VM0011918Membermember11918@example.test · +601110011918 · Preferred outlet: OPLUMO Outlet 2
App UserFamily
Consent Status
Opted Out
Points Balance
576
Current loyalty balance
Lifetime Spend
RM 721
Across 17 visits
Total Visits
17
Since 2025-08-25
Average Order Value
RM 48
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
122d
2026-06-09
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
576 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 2
Outlet purchase
2026-05-28 · Member activity · RM 36.00
App session
2026-05-16 · OPLUMO Outlet 2
Points credited
2026-05-04 · Member activity · RM 40.80
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 2
Outlet purchase
2026-04-10 · Member activity · RM 45.60
Points credited
2026-03-29 · OPLUMO Outlet 2
Outlet purchase
2026-03-17 · Member activity · RM 50.40