Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 11916
VM0011916Goldmember11916@example.test · +601110011916 · Preferred outlet: OPLUMO Outlet 17
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,367
Current loyalty balance
Lifetime Spend
RM 4,209
Across 31 visits
Total Visits
31
Since 2025-02-13
Average Order Value
RM 116
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
63d
2026-08-07
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,367 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-07 · OPLUMO Outlet 17
Outlet purchase
2026-07-26 · Member activity · RM 87.00
App session
2026-07-14 · OPLUMO Outlet 17
Points credited
2026-07-02 · Member activity · RM 98.60
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 17
Outlet purchase
2026-06-08 · Member activity · RM 110.20
Points credited
2026-05-27 · OPLUMO Outlet 17
Outlet purchase
2026-05-15 · Member activity · RM 121.80