Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 11911
VM0011911Goldmember11911@example.test · +601110011911 · Preferred outlet: OPLUMO Outlet 12
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
3,320
Current loyalty balance
Lifetime Spend
RM 4,150
Across 37 visits
Total Visits
37
Since 2024-07-23
Average Order Value
RM 141
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
160d
2026-05-02
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,320 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-02 · OPLUMO Outlet 12
Outlet purchase
2026-04-20 · Member activity · RM 105.75
App session
2026-04-08 · OPLUMO Outlet 12
Points credited
2026-03-27 · Member activity · RM 119.85
Win-back campaign delivered
2026-03-15 · OPLUMO Outlet 12
Outlet purchase
2026-03-03 · Member activity · RM 133.95
Points credited
2026-02-19 · OPLUMO Outlet 12
Outlet purchase
2026-02-07 · Member activity · RM 148.05