Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 11906
VM0011906Goldmember11906@example.test · +601110011906 · Preferred outlet: OPLUMO Outlet 7
LunchNew Joiner
Consent Status
Opted Out
Points Balance
3,299
Current loyalty balance
Lifetime Spend
RM 4,124
Across 35 visits
Total Visits
35
Since 2024-11-28
Average Order Value
RM 114
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
68d
2026-08-02
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,299 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-02 · OPLUMO Outlet 7
Outlet purchase
2026-07-21 · Member activity · RM 85.50
App session
2026-07-09 · OPLUMO Outlet 7
Points credited
2026-06-27 · Member activity · RM 96.90
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 7
Outlet purchase
2026-06-03 · Member activity · RM 108.30
Points credited
2026-05-22 · OPLUMO Outlet 7
Outlet purchase
2026-05-10 · Member activity · RM 119.70