Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 01189
VM0001189Silvermember1189@example.test · +601110001189 · Preferred outlet: OPLUMO Outlet 17
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
1,185
Current loyalty balance
Lifetime Spend
RM 1,482
Across 14 visits
Total Visits
14
Since 2025-11-28
Average Order Value
RM 100
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
81d
2026-07-20
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,185 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-20 · OPLUMO Outlet 17
Outlet purchase
2026-07-08 · Member activity · RM 75.00
App session
2026-06-26 · OPLUMO Outlet 17
Points credited
2026-06-14 · Member activity · RM 85.00
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 17
Outlet purchase
2026-05-21 · Member activity · RM 95.00
Points credited
2026-05-09 · OPLUMO Outlet 17
Outlet purchase
2026-04-27 · Member activity · RM 105.00