Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 11888
VM0011888Goldmember11888@example.test · +601110011888 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted In
Points Balance
2,797
Current loyalty balance
Lifetime Spend
RM 3,496
Across 41 visits
Total Visits
41
Since 2024-05-12
Average Order Value
RM 92
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
160d
2026-05-02
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,797 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-02 · OPLUMO Outlet 6
Outlet purchase
2026-04-20 · Member activity · RM 69.00
App session
2026-04-08 · OPLUMO Outlet 6
Points credited
2026-03-27 · Member activity · RM 78.20
Win-back campaign delivered
2026-03-15 · OPLUMO Outlet 6
Outlet purchase
2026-03-03 · Member activity · RM 87.40
Points credited
2026-02-19 · OPLUMO Outlet 6
Outlet purchase
2026-02-07 · Member activity · RM 96.60