Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 11876
VM0011876Goldmember11876@example.test · +601110011876 · Preferred outlet: OPLUMO Outlet 11
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,462
Current loyalty balance
Lifetime Spend
RM 3,079
Across 41 visits
Total Visits
41
Since 2024-05-07
Average Order Value
RM 90
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
165d
2026-04-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,462 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-27 · OPLUMO Outlet 11
Outlet purchase
2026-04-15 · Member activity · RM 67.50
App session
2026-04-03 · OPLUMO Outlet 11
Points credited
2026-03-22 · Member activity · RM 76.50
Win-back campaign delivered
2026-03-10 · OPLUMO Outlet 11
Outlet purchase
2026-02-26 · Member activity · RM 85.50
Points credited
2026-02-14 · OPLUMO Outlet 11
Outlet purchase
2026-02-02 · Member activity · RM 94.50