Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 11868
VM0011868Silvermember11868@example.test · +601110011868 · Preferred outlet: OPLUMO Outlet 3
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,694
Current loyalty balance
Lifetime Spend
RM 2,118
Across 25 visits
Total Visits
25
Since 2025-06-09
Average Order Value
RM 75
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
55d
2026-08-15
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,694 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-15 · OPLUMO Outlet 3
Outlet purchase
2026-08-03 · Member activity · RM 56.25
App session
2026-07-22 · OPLUMO Outlet 3
Points credited
2026-07-10 · Member activity · RM 63.75
Win-back campaign delivered
2026-06-28 · OPLUMO Outlet 3
Outlet purchase
2026-06-16 · Member activity · RM 71.25
Points credited
2026-06-04 · OPLUMO Outlet 3
Outlet purchase
2026-05-23 · Member activity · RM 78.75