Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 11864
VM0011864Goldmember11864@example.test · +601110011864 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted In
Points Balance
3,168
Current loyalty balance
Lifetime Spend
RM 3,960
Across 29 visits
Total Visits
29
Since 2025-02-22
Average Order Value
RM 111
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
90d
2026-07-11
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,168 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-11 · OPLUMO Outlet 16
Outlet purchase
2026-06-29 · Member activity · RM 83.25
App session
2026-06-17 · OPLUMO Outlet 16
Points credited
2026-06-05 · Member activity · RM 94.35
Win-back campaign delivered
2026-05-24 · OPLUMO Outlet 16
Outlet purchase
2026-05-12 · Member activity · RM 105.45
Points credited
2026-04-30 · OPLUMO Outlet 16
Outlet purchase
2026-04-18 · Member activity · RM 116.55