Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 11840
VM0011840Goldmember11840@example.test · +601110011840 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted In
Points Balance
2,711
Current loyalty balance
Lifetime Spend
RM 3,390
Across 25 visits
Total Visits
25
Since 2025-02-05
Average Order Value
RM 165
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
179d
2026-04-13
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,711 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 9
Outlet purchase
2026-04-01 · Member activity · RM 123.75
App session
2026-03-20 · OPLUMO Outlet 9
Points credited
2026-03-08 · Member activity · RM 140.25
Win-back campaign delivered
2026-02-24 · OPLUMO Outlet 9
Outlet purchase
2026-02-12 · Member activity · RM 156.75
Points credited
2026-01-31 · OPLUMO Outlet 9
Outlet purchase
2026-01-19 · Member activity · RM 173.25