Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 11825
VM0011825Goldmember11825@example.test · +601110011825 · Preferred outlet: OPLUMO Outlet 11
FamilyDelivery
Consent Status
Opted In
Points Balance
2,987
Current loyalty balance
Lifetime Spend
RM 3,734
Across 31 visits
Total Visits
31
Since 2025-03-11
Average Order Value
RM 127
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
37d
2026-09-02
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,987 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-02 · OPLUMO Outlet 11
Outlet purchase
2026-08-21 · Member activity · RM 95.25
App session
2026-08-09 · OPLUMO Outlet 11
Points credited
2026-07-28 · Member activity · RM 107.95
Win-back campaign delivered
2026-07-16 · OPLUMO Outlet 11
Outlet purchase
2026-07-04 · Member activity · RM 120.65
Points credited
2026-06-22 · OPLUMO Outlet 11
Outlet purchase
2026-06-10 · Member activity · RM 133.35