Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 11765
VM0011765Silvermember11765@example.test · +601110011765 · Preferred outlet: OPLUMO Outlet 2
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,081
Current loyalty balance
Lifetime Spend
RM 2,602
Across 34 visits
Total Visits
34
Since 2025-01-11
Average Order Value
RM 73
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
42d
2026-08-28
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
2,081 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-08-28 · OPLUMO Outlet 2
Outlet purchase
2026-08-16 · Member activity · RM 54.75
App session
2026-08-04 · OPLUMO Outlet 2
Points credited
2026-07-23 · Member activity · RM 62.05
Win-back campaign delivered
2026-07-11 · OPLUMO Outlet 2
Outlet purchase
2026-06-29 · Member activity · RM 69.35
Points credited
2026-06-17 · OPLUMO Outlet 2
Outlet purchase
2026-06-05 · Member activity · RM 76.65