Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 11756
VM0011756Goldmember11756@example.test · +601110011756 · Preferred outlet: OPLUMO Outlet 10
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,682
Current loyalty balance
Lifetime Spend
RM 3,353
Across 38 visits
Total Visits
38
Since 2024-08-30
Average Order Value
RM 100
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
104d
2026-06-27
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,682 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-27 · OPLUMO Outlet 10
Outlet purchase
2026-06-15 · Member activity · RM 75.00
App session
2026-06-03 · OPLUMO Outlet 10
Points credited
2026-05-22 · Member activity · RM 85.00
Win-back campaign delivered
2026-05-10 · OPLUMO Outlet 10
Outlet purchase
2026-04-28 · Member activity · RM 95.00
Points credited
2026-04-16 · OPLUMO Outlet 10
Outlet purchase
2026-04-04 · Member activity · RM 105.00