Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 11731
VM0011731Goldmember11731@example.test · +601110011731 · Preferred outlet: OPLUMO Outlet 2
WeekendApp User
Consent Status
Opted Out
Points Balance
3,625
Current loyalty balance
Lifetime Spend
RM 4,532
Across 37 visits
Total Visits
37
Since 2024-10-26
Average Order Value
RM 131
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
65d
2026-08-05
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,625 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-05 · OPLUMO Outlet 2
Outlet purchase
2026-07-24 · Member activity · RM 98.25
App session
2026-07-12 · OPLUMO Outlet 2
Points credited
2026-06-30 · Member activity · RM 111.35
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 2
Outlet purchase
2026-06-06 · Member activity · RM 124.45
Points credited
2026-05-25 · OPLUMO Outlet 2
Outlet purchase
2026-05-13 · Member activity · RM 137.55