Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 11696
VM0011696Silvermember11696@example.test · +601110011696 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted In
Points Balance
1,300
Current loyalty balance
Lifetime Spend
RM 1,626
Across 21 visits
Total Visits
21
Since 2025-05-28
Average Order Value
RM 64
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
139d
2026-05-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,300 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-23 · OPLUMO Outlet 1
Outlet purchase
2026-05-11 · Member activity · RM 48.00
App session
2026-04-29 · OPLUMO Outlet 1
Points credited
2026-04-17 · Member activity · RM 54.40
Win-back campaign delivered
2026-04-05 · OPLUMO Outlet 1
Outlet purchase
2026-03-24 · Member activity · RM 60.80
Points credited
2026-03-12 · OPLUMO Outlet 1
Outlet purchase
2026-02-28 · Member activity · RM 67.20