Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 11695
VM0011695Goldmember11695@example.test · +601110011695 · Preferred outlet: OPLUMO Outlet 17
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,672
Current loyalty balance
Lifetime Spend
RM 3,341
Across 24 visits
Total Visits
24
Since 2025-05-20
Average Order Value
RM 136
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
93d
2026-07-08
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,672 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 17
Outlet purchase
2026-06-26 · Member activity · RM 102.00
App session
2026-06-14 · OPLUMO Outlet 17
Points credited
2026-06-02 · Member activity · RM 115.60
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 17
Outlet purchase
2026-05-09 · Member activity · RM 129.20
Points credited
2026-04-27 · OPLUMO Outlet 17
Outlet purchase
2026-04-15 · Member activity · RM 142.80