Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 11693
VM0011693Membermember11693@example.test · +601110011693 · Preferred outlet: OPLUMO Outlet 15
New JoinerHigh Value
Consent Status
Opted In
Points Balance
339
Current loyalty balance
Lifetime Spend
RM 424
Across 11 visits
Total Visits
11
Since 2025-12-04
Average Order Value
RM 49
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
129d
2026-06-02
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
339 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 15
Outlet purchase
2026-05-21 · Member activity · RM 36.75
App session
2026-05-09 · OPLUMO Outlet 15
Points credited
2026-04-27 · Member activity · RM 41.65
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 15
Outlet purchase
2026-04-03 · Member activity · RM 46.55
Points credited
2026-03-22 · OPLUMO Outlet 15
Outlet purchase
2026-03-10 · Member activity · RM 51.45