Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 11660
VM0011660Goldmember11660@example.test · +601110011660 · Preferred outlet: OPLUMO Outlet 16
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
2,447
Current loyalty balance
Lifetime Spend
RM 3,059
Across 25 visits
Total Visits
25
Since 2025-06-23
Average Order Value
RM 113
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
41d
2026-08-29
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,447 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-08-29 · OPLUMO Outlet 16
Outlet purchase
2026-08-17 · Member activity · RM 84.75
App session
2026-08-05 · OPLUMO Outlet 16
Points credited
2026-07-24 · Member activity · RM 96.05
Win-back campaign delivered
2026-07-12 · OPLUMO Outlet 16
Outlet purchase
2026-06-30 · Member activity · RM 107.35
Points credited
2026-06-18 · OPLUMO Outlet 16
Outlet purchase
2026-06-06 · Member activity · RM 118.65