Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 11657
VM0011657Membermember11657@example.test · +601110011657 · Preferred outlet: OPLUMO Outlet 13
FamilyDelivery
Consent Status
Opted In
Points Balance
810
Current loyalty balance
Lifetime Spend
RM 1,013
Across 11 visits
Total Visits
11
Since 2026-01-28
Average Order Value
RM 103
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
74d
2026-07-27
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
810 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-27 · OPLUMO Outlet 13
Outlet purchase
2026-07-15 · Member activity · RM 77.25
App session
2026-07-03 · OPLUMO Outlet 13
Points credited
2026-06-21 · Member activity · RM 87.55
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 13
Outlet purchase
2026-05-28 · Member activity · RM 97.85
Points credited
2026-05-16 · OPLUMO Outlet 13
Outlet purchase
2026-05-04 · Member activity · RM 108.15