Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 01165
VM0001165Membermember1165@example.test · +601110001165 · Preferred outlet: OPLUMO Outlet 10
New JoinerHigh Value
Consent Status
Opted In
Points Balance
264
Current loyalty balance
Lifetime Spend
RM 330
Across 4 visits
Total Visits
4
Since 2026-02-23
Average Order Value
RM 95
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
174d
2026-04-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
264 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 10
Outlet purchase
2026-04-06 · Member activity · RM 71.25
App session
2026-03-25 · OPLUMO Outlet 10
Points credited
2026-03-13 · Member activity · RM 80.75
Win-back campaign delivered
2026-03-01 · OPLUMO Outlet 10
Outlet purchase
2026-02-17 · Member activity · RM 90.25
Points credited
2026-02-05 · OPLUMO Outlet 10
Outlet purchase
2026-01-24 · Member activity · RM 99.75