Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 11641
VM0011641Platinummember11641@example.test · +601110011641 · Preferred outlet: OPLUMO Outlet 14
FamilyDelivery
Consent Status
Opted In
Points Balance
5,045
Current loyalty balance
Lifetime Spend
RM 6,307
Across 42 visits
Total Visits
42
Since 2024-07-27
Average Order Value
RM 141
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
66d
2026-08-04
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
5,045 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-04 · OPLUMO Outlet 14
Outlet purchase
2026-07-23 · Member activity · RM 105.75
App session
2026-07-11 · OPLUMO Outlet 14
Points credited
2026-06-29 · Member activity · RM 119.85
Win-back campaign delivered
2026-06-17 · OPLUMO Outlet 14
Outlet purchase
2026-06-05 · Member activity · RM 133.95
Points credited
2026-05-24 · OPLUMO Outlet 14
Outlet purchase
2026-05-12 · Member activity · RM 148.05