Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 11635
VM0011635Membermember11635@example.test · +601110011635 · Preferred outlet: OPLUMO Outlet 8
WeekendApp User
Consent Status
Opted In
Points Balance
848
Current loyalty balance
Lifetime Spend
RM 1,060
Across 20 visits
Total Visits
20
Since 2025-08-02
Average Order Value
RM 61
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
91d
2026-07-10
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
848 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-10 · OPLUMO Outlet 8
Outlet purchase
2026-06-28 · Member activity · RM 45.75
App session
2026-06-16 · OPLUMO Outlet 8
Points credited
2026-06-04 · Member activity · RM 51.85
Win-back campaign delivered
2026-05-23 · OPLUMO Outlet 8
Outlet purchase
2026-05-11 · Member activity · RM 57.95
Points credited
2026-04-29 · OPLUMO Outlet 8
Outlet purchase
2026-04-17 · Member activity · RM 64.05