Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 11623
VM0011623Membermember11623@example.test · +601110011623 · Preferred outlet: OPLUMO Outlet 13
Birthday SoonLunch
Consent Status
Opted In
Points Balance
461
Current loyalty balance
Lifetime Spend
RM 577
Across 10 visits
Total Visits
10
Since 2025-12-16
Average Order Value
RM 64
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
135d
2026-05-27
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
461 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 13
Outlet purchase
2026-05-15 · Member activity · RM 48.00
App session
2026-05-03 · OPLUMO Outlet 13
Points credited
2026-04-21 · Member activity · RM 54.40
Win-back campaign delivered
2026-04-09 · OPLUMO Outlet 13
Outlet purchase
2026-03-28 · Member activity · RM 60.80
Points credited
2026-03-16 · OPLUMO Outlet 13
Outlet purchase
2026-03-04 · Member activity · RM 67.20