Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 11600
VM0011600Goldmember11600@example.test · +601110011600 · Preferred outlet: OPLUMO Outlet 7
High ValueWeekend
Consent Status
Opted In
Points Balance
4,745
Current loyalty balance
Lifetime Spend
RM 5,932
Across 35 visits
Total Visits
35
Since 2025-01-26
Average Order Value
RM 164
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
9d
2026-09-30
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
4,745 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-30 · OPLUMO Outlet 7
Outlet purchase
2026-09-18 · Member activity · RM 123.00
App session
2026-09-06 · OPLUMO Outlet 7
Points credited
2026-08-25 · Member activity · RM 139.40
Win-back campaign delivered
2026-08-13 · OPLUMO Outlet 7
Outlet purchase
2026-08-01 · Member activity · RM 155.80
Points credited
2026-07-20 · OPLUMO Outlet 7
Outlet purchase
2026-07-08 · Member activity · RM 172.20