Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 11597
VM0011597Goldmember11597@example.test · +601110011597 · Preferred outlet: OPLUMO Outlet 4
New JoinerHigh Value
Consent Status
Opted In
Points Balance
4,214
Current loyalty balance
Lifetime Spend
RM 5,269
Across 39 visits
Total Visits
39
Since 2024-10-22
Average Order Value
RM 121
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
33d
2026-09-06
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
4,214 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-06 · OPLUMO Outlet 4
Outlet purchase
2026-08-25 · Member activity · RM 90.75
App session
2026-08-13 · OPLUMO Outlet 4
Points credited
2026-08-01 · Member activity · RM 102.85
Win-back campaign delivered
2026-07-20 · OPLUMO Outlet 4
Outlet purchase
2026-07-08 · Member activity · RM 114.95
Points credited
2026-06-26 · OPLUMO Outlet 4
Outlet purchase
2026-06-14 · Member activity · RM 127.05