Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 11563
VM0011563Membermember11563@example.test · +601110011563 · Preferred outlet: OPLUMO Outlet 4
WeekendApp User
Consent Status
Opted In
Points Balance
688
Current loyalty balance
Lifetime Spend
RM 860
Across 18 visits
Total Visits
18
Since 2025-09-14
Average Order Value
RM 41
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
84d
2026-07-17
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
688 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-17 · OPLUMO Outlet 4
Outlet purchase
2026-07-05 · Member activity · RM 30.75
App session
2026-06-23 · OPLUMO Outlet 4
Points credited
2026-06-11 · Member activity · RM 34.85
Win-back campaign delivered
2026-05-30 · OPLUMO Outlet 4
Outlet purchase
2026-05-18 · Member activity · RM 38.95
Points credited
2026-05-06 · OPLUMO Outlet 4
Outlet purchase
2026-04-24 · Member activity · RM 43.05