Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 11537
VM0011537Silvermember11537@example.test · +601110011537 · Preferred outlet: OPLUMO Outlet 12
FamilyDelivery
Consent Status
Opted In
Points Balance
2,194
Current loyalty balance
Lifetime Spend
RM 2,743
Across 21 visits
Total Visits
21
Since 2025-04-25
Average Order Value
RM 151
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
172d
2026-04-20
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,194 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-20 · OPLUMO Outlet 12
Outlet purchase
2026-04-08 · Member activity · RM 113.25
App session
2026-03-27 · OPLUMO Outlet 12
Points credited
2026-03-15 · Member activity · RM 128.35
Win-back campaign delivered
2026-03-03 · OPLUMO Outlet 12
Outlet purchase
2026-02-19 · Member activity · RM 143.45
Points credited
2026-02-07 · OPLUMO Outlet 12
Outlet purchase
2026-01-26 · Member activity · RM 158.55