Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 11516
VM0011516Membermember11516@example.test · +601110011516 · Preferred outlet: OPLUMO Outlet 8
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
946
Current loyalty balance
Lifetime Spend
RM 1,183
Across 21 visits
Total Visits
21
Since 2025-08-24
Average Order Value
RM 69
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
51d
2026-08-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
946 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 8
Outlet purchase
2026-08-07 · Member activity · RM 51.75
App session
2026-07-26 · OPLUMO Outlet 8
Points credited
2026-07-14 · Member activity · RM 58.65
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 8
Outlet purchase
2026-06-20 · Member activity · RM 65.55
Points credited
2026-06-08 · OPLUMO Outlet 8
Outlet purchase
2026-05-27 · Member activity · RM 72.45