Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 11500
VM0011500Goldmember11500@example.test · +601110011500 · Preferred outlet: OPLUMO Outlet 9
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,453
Current loyalty balance
Lifetime Spend
RM 3,066
Across 29 visits
Total Visits
29
Since 2025-02-04
Average Order Value
RM 88
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
108d
2026-06-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,453 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-23 · OPLUMO Outlet 9
Outlet purchase
2026-06-11 · Member activity · RM 66.00
App session
2026-05-30 · OPLUMO Outlet 9
Points credited
2026-05-18 · Member activity · RM 74.80
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 9
Outlet purchase
2026-04-24 · Member activity · RM 83.60
Points credited
2026-04-12 · OPLUMO Outlet 9
Outlet purchase
2026-03-31 · Member activity · RM 92.40