Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 01145
VM0001145Goldmember1145@example.test · +601110001145 · Preferred outlet: OPLUMO Outlet 7
FamilyDelivery
Consent Status
Opted In
Points Balance
4,045
Current loyalty balance
Lifetime Spend
RM 5,056
Across 29 visits
Total Visits
29
Since 2025-01-29
Average Order Value
RM 142
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
114d
2026-06-17
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,045 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-17 · OPLUMO Outlet 7
Outlet purchase
2026-06-05 · Member activity · RM 106.50
App session
2026-05-24 · OPLUMO Outlet 7
Points credited
2026-05-12 · Member activity · RM 120.70
Win-back campaign delivered
2026-04-30 · OPLUMO Outlet 7
Outlet purchase
2026-04-18 · Member activity · RM 134.90
Points credited
2026-04-06 · OPLUMO Outlet 7
Outlet purchase
2026-03-25 · Member activity · RM 149.10