Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 11401
VM0011401Goldmember11401@example.test · +601110011401 · Preferred outlet: OPLUMO Outlet 12
FamilyDelivery
Consent Status
Opted In
Points Balance
3,333
Current loyalty balance
Lifetime Spend
RM 4,167
Across 44 visits
Total Visits
44
Since 2024-02-29
Average Order Value
RM 76
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
179d
2026-04-13
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,333 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 12
Outlet purchase
2026-04-01 · Member activity · RM 57.00
App session
2026-03-20 · OPLUMO Outlet 12
Points credited
2026-03-08 · Member activity · RM 64.60
Win-back campaign delivered
2026-02-24 · OPLUMO Outlet 12
Outlet purchase
2026-02-12 · Member activity · RM 72.20
Points credited
2026-01-31 · OPLUMO Outlet 12
Outlet purchase
2026-01-19 · Member activity · RM 79.80