Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 11396
VM0011396Silvermember11396@example.test · +601110011396 · Preferred outlet: OPLUMO Outlet 7
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
969
Current loyalty balance
Lifetime Spend
RM 1,212
Across 11 visits
Total Visits
11
Since 2026-01-16
Average Order Value
RM 119
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
86d
2026-07-15
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
969 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-15 · OPLUMO Outlet 7
Outlet purchase
2026-07-03 · Member activity · RM 89.25
App session
2026-06-21 · OPLUMO Outlet 7
Points credited
2026-06-09 · Member activity · RM 101.15
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 7
Outlet purchase
2026-05-16 · Member activity · RM 113.05
Points credited
2026-05-04 · OPLUMO Outlet 7
Outlet purchase
2026-04-22 · Member activity · RM 124.95