Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 11381
VM0011381Silvermember11381@example.test · +601110011381 · Preferred outlet: OPLUMO Outlet 9
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
2,397
Current loyalty balance
Lifetime Spend
RM 2,997
Across 20 visits
Total Visits
20
Since 2025-10-16
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
16d
2026-09-23
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
2,397 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-23 · OPLUMO Outlet 9
Outlet purchase
2026-09-11 · Member activity · RM 99.00
App session
2026-08-30 · OPLUMO Outlet 9
Points credited
2026-08-18 · Member activity · RM 112.20
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 9
Outlet purchase
2026-07-25 · Member activity · RM 125.40
Points credited
2026-07-13 · OPLUMO Outlet 9
Outlet purchase
2026-07-01 · Member activity · RM 138.60