Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 11369
VM0011369Silvermember11369@example.test · +601110011369 · Preferred outlet: OPLUMO Outlet 14
FamilyDelivery
Consent Status
Opted In
Points Balance
1,959
Current loyalty balance
Lifetime Spend
RM 2,449
Across 14 visits
Total Visits
14
Since 2026-01-03
Average Order Value
RM 162
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
45d
2026-08-25
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,959 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-25 · OPLUMO Outlet 14
Outlet purchase
2026-08-13 · Member activity · RM 121.50
App session
2026-08-01 · OPLUMO Outlet 14
Points credited
2026-07-20 · Member activity · RM 137.70
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 14
Outlet purchase
2026-06-26 · Member activity · RM 153.90
Points credited
2026-06-14 · OPLUMO Outlet 14
Outlet purchase
2026-06-02 · Member activity · RM 170.10