Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 11311
VM0011311Goldmember11311@example.test · +601110011311 · Preferred outlet: OPLUMO Outlet 7
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,803
Current loyalty balance
Lifetime Spend
RM 3,504
Across 29 visits
Total Visits
29
Since 2024-11-30
Average Order Value
RM 153
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
174d
2026-04-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,803 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 7
Outlet purchase
2026-04-06 · Member activity · RM 114.75
App session
2026-03-25 · OPLUMO Outlet 7
Points credited
2026-03-13 · Member activity · RM 130.05
Win-back campaign delivered
2026-03-01 · OPLUMO Outlet 7
Outlet purchase
2026-02-17 · Member activity · RM 145.35
Points credited
2026-02-05 · OPLUMO Outlet 7
Outlet purchase
2026-01-24 · Member activity · RM 160.65