Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 11287
VM0011287Membermember11287@example.test · +601110011287 · Preferred outlet: OPLUMO Outlet 17
Birthday SoonLunch
Consent Status
Opted In
Points Balance
436
Current loyalty balance
Lifetime Spend
RM 545
Across 18 visits
Total Visits
18
Since 2025-06-27
Average Order Value
RM 26
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
163d
2026-04-29
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
436 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 17
Outlet purchase
2026-04-17 · Member activity · RM 19.50
App session
2026-04-05 · OPLUMO Outlet 17
Points credited
2026-03-24 · Member activity · RM 22.10
Win-back campaign delivered
2026-03-12 · OPLUMO Outlet 17
Outlet purchase
2026-02-28 · Member activity · RM 24.70
Points credited
2026-02-16 · OPLUMO Outlet 17
Outlet purchase
2026-02-04 · Member activity · RM 27.30