Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 11284
VM0011284Membermember11284@example.test · +601110011284 · Preferred outlet: OPLUMO Outlet 14
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
194
Current loyalty balance
Lifetime Spend
RM 243
Across 7 visits
Total Visits
7
Since 2026-05-05
Average Order Value
RM 30
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
49d
2026-08-21
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
194 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-21 · OPLUMO Outlet 14
Outlet purchase
2026-08-09 · Member activity · RM 22.50
App session
2026-07-28 · OPLUMO Outlet 14
Points credited
2026-07-16 · Member activity · RM 25.50
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 14
Outlet purchase
2026-06-22 · Member activity · RM 28.50
Points credited
2026-06-10 · OPLUMO Outlet 14
Outlet purchase
2026-05-29 · Member activity · RM 31.50