Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 11273
VM0011273Silvermember11273@example.test · +601110011273 · Preferred outlet: OPLUMO Outlet 3
FamilyDelivery
Consent Status
Opted Out
Points Balance
1,065
Current loyalty balance
Lifetime Spend
RM 1,332
Across 37 visits
Total Visits
37
Since 2024-08-06
Average Order Value
RM 47
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
146d
2026-05-16
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,065 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-16 · OPLUMO Outlet 3
Outlet purchase
2026-05-04 · Member activity · RM 35.25
App session
2026-04-22 · OPLUMO Outlet 3
Points credited
2026-04-10 · Member activity · RM 39.95
Win-back campaign delivered
2026-03-29 · OPLUMO Outlet 3
Outlet purchase
2026-03-17 · Member activity · RM 44.65
Points credited
2026-03-05 · OPLUMO Outlet 3
Outlet purchase
2026-02-21 · Member activity · RM 49.35