Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 11230
VM0011230Silvermember11230@example.test · +601110011230 · Preferred outlet: OPLUMO Outlet 11
App UserFamily
Consent Status
Opted Out
Points Balance
1,130
Current loyalty balance
Lifetime Spend
RM 1,413
Across 13 visits
Total Visits
13
Since 2025-12-31
Average Order Value
RM 137
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
66d
2026-08-04
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,130 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-04 · OPLUMO Outlet 11
Outlet purchase
2026-07-23 · Member activity · RM 102.75
App session
2026-07-11 · OPLUMO Outlet 11
Points credited
2026-06-29 · Member activity · RM 116.45
Win-back campaign delivered
2026-06-17 · OPLUMO Outlet 11
Outlet purchase
2026-06-05 · Member activity · RM 130.15
Points credited
2026-05-24 · OPLUMO Outlet 11
Outlet purchase
2026-05-12 · Member activity · RM 143.85