Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 11216
VM0011216Goldmember11216@example.test · +601110011216 · Preferred outlet: OPLUMO Outlet 14
High ValueWeekend
Consent Status
Opted In
Points Balance
4,016
Current loyalty balance
Lifetime Spend
RM 5,021
Across 32 visits
Total Visits
32
Since 2025-03-22
Average Order Value
RM 161
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
8d
2026-10-01
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
4,016 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-01 · OPLUMO Outlet 14
Outlet purchase
2026-09-19 · Member activity · RM 120.75
App session
2026-09-07 · OPLUMO Outlet 14
Points credited
2026-08-26 · Member activity · RM 136.85
Win-back campaign delivered
2026-08-14 · OPLUMO Outlet 14
Outlet purchase
2026-08-02 · Member activity · RM 152.95
Points credited
2026-07-21 · OPLUMO Outlet 14
Outlet purchase
2026-07-09 · Member activity · RM 169.05