Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 11200
VM0011200Membermember11200@example.test · +601110011200 · Preferred outlet: OPLUMO Outlet 15
High ValueWeekend
Consent Status
Opted In
Points Balance
825
Current loyalty balance
Lifetime Spend
RM 1,032
Across 9 visits
Total Visits
9
Since 2026-03-13
Average Order Value
RM 99
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
66d
2026-08-04
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
825 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-04 · OPLUMO Outlet 15
Outlet purchase
2026-07-23 · Member activity · RM 74.25
App session
2026-07-11 · OPLUMO Outlet 15
Points credited
2026-06-29 · Member activity · RM 84.15
Win-back campaign delivered
2026-06-17 · OPLUMO Outlet 15
Outlet purchase
2026-06-05 · Member activity · RM 94.05
Points credited
2026-05-24 · OPLUMO Outlet 15
Outlet purchase
2026-05-12 · Member activity · RM 103.95