Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 11197
VM0011197Membermember11197@example.test · +601110011197 · Preferred outlet: OPLUMO Outlet 12
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
83
Current loyalty balance
Lifetime Spend
RM 104
Across 2 visits
Total Visits
2
Since 2026-08-04
Average Order Value
RM 67
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
48d
2026-08-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
83 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 12
Outlet purchase
2026-08-10 · Member activity · RM 50.25
App session
2026-07-29 · OPLUMO Outlet 12
Points credited
2026-07-17 · Member activity · RM 56.95
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 12
Outlet purchase
2026-06-23 · Member activity · RM 63.65
Points credited
2026-06-11 · OPLUMO Outlet 12
Outlet purchase
2026-05-30 · Member activity · RM 70.35