Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 11191
VM0011191Goldmember11191@example.test · +601110011191 · Preferred outlet: OPLUMO Outlet 6
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
4,646
Current loyalty balance
Lifetime Spend
RM 5,808
Across 42 visits
Total Visits
42
Since 2024-09-04
Average Order Value
RM 164
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
27d
2026-09-12
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
4,646 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-12 · OPLUMO Outlet 6
Outlet purchase
2026-08-31 · Member activity · RM 123.00
App session
2026-08-19 · OPLUMO Outlet 6
Points credited
2026-08-07 · Member activity · RM 139.40
Win-back campaign delivered
2026-07-26 · OPLUMO Outlet 6
Outlet purchase
2026-07-14 · Member activity · RM 155.80
Points credited
2026-07-02 · OPLUMO Outlet 6
Outlet purchase
2026-06-20 · Member activity · RM 172.20