Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 01118
VM0001118Silvermember1118@example.test · +601110001118 · Preferred outlet: OPLUMO Outlet 14
App UserFamily
Consent Status
Opted In
Points Balance
1,158
Current loyalty balance
Lifetime Spend
RM 1,448
Across 8 visits
Total Visits
8
Since 2026-01-15
Average Order Value
RM 162
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
141d
2026-05-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,158 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 14
Outlet purchase
2026-05-09 · Member activity · RM 121.50
App session
2026-04-27 · OPLUMO Outlet 14
Points credited
2026-04-15 · Member activity · RM 137.70
Win-back campaign delivered
2026-04-03 · OPLUMO Outlet 14
Outlet purchase
2026-03-22 · Member activity · RM 153.90
Points credited
2026-03-10 · OPLUMO Outlet 14
Outlet purchase
2026-02-26 · Member activity · RM 170.10