Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 11176
VM0011176Silvermember11176@example.test · +601110011176 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted In
Points Balance
1,570
Current loyalty balance
Lifetime Spend
RM 1,964
Across 40 visits
Total Visits
40
Since 2024-06-10
Average Order Value
RM 65
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
149d
2026-05-13
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,570 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 8
Outlet purchase
2026-05-01 · Member activity · RM 48.75
App session
2026-04-19 · OPLUMO Outlet 8
Points credited
2026-04-07 · Member activity · RM 55.25
Win-back campaign delivered
2026-03-26 · OPLUMO Outlet 8
Outlet purchase
2026-03-14 · Member activity · RM 61.75
Points credited
2026-03-02 · OPLUMO Outlet 8
Outlet purchase
2026-02-18 · Member activity · RM 68.25