Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 11173
VM0011173Goldmember11173@example.test · +601110011173 · Preferred outlet: OPLUMO Outlet 5
New JoinerHigh Value
Consent Status
Opted In
Points Balance
4,774
Current loyalty balance
Lifetime Spend
RM 5,968
Across 37 visits
Total Visits
37
Since 2024-09-02
Average Order Value
RM 131
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
119d
2026-06-12
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,774 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 5
Outlet purchase
2026-05-31 · Member activity · RM 98.25
App session
2026-05-19 · OPLUMO Outlet 5
Points credited
2026-05-07 · Member activity · RM 111.35
Win-back campaign delivered
2026-04-25 · OPLUMO Outlet 5
Outlet purchase
2026-04-13 · Member activity · RM 124.45
Points credited
2026-04-01 · OPLUMO Outlet 5
Outlet purchase
2026-03-20 · Member activity · RM 137.55