Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 01117
VM0001117Membermember1117@example.test · +601110001117 · Preferred outlet: OPLUMO Outlet 13
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
533
Current loyalty balance
Lifetime Spend
RM 667
Across 20 visits
Total Visits
20
Since 2025-08-20
Average Order Value
RM 41
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
73d
2026-07-28
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
533 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-28 · OPLUMO Outlet 13
Outlet purchase
2026-07-16 · Member activity · RM 30.75
App session
2026-07-04 · OPLUMO Outlet 13
Points credited
2026-06-22 · Member activity · RM 34.85
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 13
Outlet purchase
2026-05-29 · Member activity · RM 38.95
Points credited
2026-05-17 · OPLUMO Outlet 13
Outlet purchase
2026-05-05 · Member activity · RM 43.05