Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 11165
VM0011165Silvermember11165@example.test · +601110011165 · Preferred outlet: OPLUMO Outlet 14
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,902
Current loyalty balance
Lifetime Spend
RM 2,378
Across 17 visits
Total Visits
17
Since 2025-12-24
Average Order Value
RM 159
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
1d
2026-10-08
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,902 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-08 · OPLUMO Outlet 14
Outlet purchase
2026-09-26 · Member activity · RM 119.25
App session
2026-09-14 · OPLUMO Outlet 14
Points credited
2026-09-02 · Member activity · RM 135.15
Win-back campaign delivered
2026-08-21 · OPLUMO Outlet 14
Outlet purchase
2026-08-09 · Member activity · RM 151.05
Points credited
2026-07-28 · OPLUMO Outlet 14
Outlet purchase
2026-07-16 · Member activity · RM 166.95