Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 11162
VM0011162Goldmember11162@example.test · +601110011162 · Preferred outlet: OPLUMO Outlet 11
LunchNew Joiner
Consent Status
Opted In
Points Balance
3,122
Current loyalty balance
Lifetime Spend
RM 3,903
Across 24 visits
Total Visits
24
Since 2025-03-01
Average Order Value
RM 149
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
173d
2026-04-19
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,122 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-19 · OPLUMO Outlet 11
Outlet purchase
2026-04-07 · Member activity · RM 111.75
App session
2026-03-26 · OPLUMO Outlet 11
Points credited
2026-03-14 · Member activity · RM 126.65
Win-back campaign delivered
2026-03-02 · OPLUMO Outlet 11
Outlet purchase
2026-02-18 · Member activity · RM 141.55
Points credited
2026-02-06 · OPLUMO Outlet 11
Outlet purchase
2026-01-25 · Member activity · RM 156.45